Terms of Service

Customers: You must be at least 18 years old or have parental consent. You need a valid phone number and delivery address in Nigeria.

Merchants: You must be a registered business in Nigeria or an individual authorized to sell products. You're responsible for all product listings, pricing, and fulfillment.

For Customers:

• Browse products from multiple merchants
• Add items to your cart and place orders
• Pay securely through our payment partners
• Receive deliveries at your specified address
• Use your wallet for faster checkout and refunds

For Merchants:

• List products with descriptions, prices, and images
• Manage inventory and product availability
• Process orders and arrange deliveries
• Receive payments through our platform
• Communicate with customers about orders

Customer Payments:

• We accept payments via Paystack, wallet balance, and saved cards
• Prices include VAT (7.5% in Nigeria, unless otherwise stated)
• Payment gateway fees may apply (capped at ₦1,000)
• All prices are in Nigerian Naira (₦) unless stated otherwise

Merchant Payments:

• We collect payments on your behalf
• Platform fees and taxes are deducted before payout
• Payouts are processed according to our payment schedule
• You're responsible for VAT remittance if applicable

Wallet:

• You can fund your wallet for faster checkout
• Wallet funds don't expire but aren't insured deposits
• Refunds are credited to your wallet automatically
• Wallet withdrawals may take 3-5 business days

Delivery Times: Merchants set estimated delivery times. While we strive for accuracy, delays can occur due to weather, traffic, or unforeseen circumstances.

Delivery Fees: Calculated based on distance and merchant location. Fees are shown before you complete your order.

Failed Deliveries: If delivery fails due to incorrect address or unavailability, additional fees may apply for re-delivery.

Return Eligibility:

• Products damaged during delivery
• Wrong items delivered
• Products significantly different from description
• Defective or expired products

Refund Process:

• Request refund within 7 days of delivery
• Provide photos and description of the issue
• Refunds credited to your wallet within 5-7 business days
• Merchants may require product return before refund

Non-Refundable Items: Perishable goods, personalized items, and opened hygiene products may not be eligible for refund unless defective.

As a merchant, you agree to:

• Provide accurate product descriptions and pricing
• Maintain product quality and safety standards
• Fulfill orders promptly and professionally
• Handle customer inquiries and complaints
• Comply with Nigerian consumer protection laws
• Maintain necessary business licenses and permits
• Collect and remit applicable taxes (VAT, etc.)
• Not sell prohibited or illegal items

As a customer, you agree to:

• Provide accurate delivery information
• Be available to receive deliveries
• Inspect products upon delivery
• Report issues promptly (within 7 days)
• Not abuse refund or return policies
• Treat delivery personnel with respect

You may not:

• Sell or buy illegal, counterfeit, or stolen goods
• Provide false information or impersonate others
• Manipulate prices, reviews, or ratings
• Interfere with platform operations or security features
• Scrape, copy, or misuse platform content
• Harass, threaten, or abuse other users
• Use the platform for money laundering or fraud

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent activity
• Receive multiple customer complaints
• Fail to fulfill orders or provide refunds
• Pose a security risk to our platform or users

You may close your account at any time. Pending orders and financial obligations must be settled before closure.

DelivaHere Content: Our logo, design, and platform features are our property. You may not copy or misuse them.

Your Content: You retain rights to your product listings, images, and descriptions. By posting, you grant us permission to display them on our platform.

Copyright Infringement: If you believe content violates your copyright, contact us immediately with proof of ownership.

DelivaHere is a platform connecting merchants and customers. We are not responsible for:

• Product quality, safety, or legality
• Merchant fulfillment or customer service
• Delivery delays or failures beyond our control
• Disputes between merchants and customers
• Loss of data, profits, or business opportunities
• Unauthorized access to your account

Our total liability is limited to the fees you paid in the last 12 months, or ₦10,000, whichever is lower.

Customer-Merchant Disputes: We encourage you to resolve disputes directly. If needed, contact our support team for mediation.

Legal Disputes: If we can't resolve a dispute informally, it will be settled through arbitration in Lagos, Nigeria, under Nigerian law.